After your visit

Thank you for your trust.

Here is what happens after the doctor's visit, and who to contact.

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Your invoice

The invoice is issued by our billing service under one of the two systems below. The one that applies is shown on the invoice.

Tiers payant (direct billing): the invoice is sent directly to your Swiss basic health insurer (LAMal), who pays us. You receive a copy for information: please do not pay it. Your insurer will then bill you for your share (deductible and co-payment).

Tiers garant: you receive the invoice in your name, with a payment slip. Pay it by the date shown, then send the reimbursement slip to your insurer (by post or via its app): they refund you, minus your deductible and co-payment.

Patients insured abroad and hotel guests: the consultation was paid on site by card. Send the detailed invoice to your insurer for reimbursement.

A question about the invoice? The billing service's details are on your copy. You can also write to us at contact@doc-plus.ch.

Prescription, certificate and report

• Prescription: sent to the pharmacy of your choice, or given to you on site.
• Medical certificate or sick note: given during the visit or sent afterwards.
• Report: sent to your family doctor by secure messaging, if you have one.

Follow-up

Depending on your situation, the doctor may call you the next day to see how you are. If your condition changes, you can call DOC+ again at any time during our opening hours.

For confidentiality reasons, we never send medical information by text message or ordinary e-mail. For any health question, please call us.